Where are you located?

Our flagship stores are located:

Florida Mall

8001 S Orange Blossom Trail, Orlando, Florida, 32809 Ste 718

Orlando Outlet Marketplace

5263 International Drive Ste B, Orlando, Florida, 32819 Ste B

Do you ship outside of Orlando, Florida?

Yes - we process and ship orders globally to over 240 countries.

How long will it take for my order to arrive?

Most orders are prepared for shipping within 3 (3)  business day after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  Domestic U.S. Customers typically receive their purchases within 1-3 business days after dispatch.  International customers usually receive their purchases within 7-10 business days after dispatch.  

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

What happens if my package is returned to Aphonics Store?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee.  For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier. 

What is your return policy?

We do not accept returns or exchanges; all sales are final.

Are all the items you sell authentic?

Aphonics sells only 100% authentic product.  We do not accept fakes or counterfeits.  We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

When will you get more of an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

Do you accept trades or size swaps?

We typically do not size swaps.

Does Aphonics buy shoes outright?

Yes, we do buy shoes depending on the shoe, demand, and current inventory level we have.

Who sets the prices?

Prices are negotiated based on what the shoes sell for at market value. 

I couldn’t find an answer to my question.  How should I contact Aphonics Store? You have several ways to contact us. You can submit an inquiry thru our website’s contact form at aphoni[email protected]

You may also send emails to [email protected]